Job Role:
The role of a Senior Case Manager involves supporting customers through various case management programs. These programs are designed to provide assistance and guidance to individuals in need, ensuring that they receive timely and quality support.
This position requires empathy, effective communication skills, and the ability to work independently with minimal supervision. The ideal candidate will have expertise in WA Workers Compensation, either for a Self-Insurer or Work Cover, and be able to develop trusted relationships with customers.
As a Senior Case Manager, you will also mentor other case managers within the team and contribute to a culture of lifelong learning and development. This role offers opportunities for professional growth and skill-building, allowing you to enhance your abilities and advance your career.
* Support customers through case management programs
* Develop trusted relationships with customers
* Ensure timely and quality case management actions
* Provide innovative solutions to support the team
* Mentor other case managers
Key Responsibilities:
* Case Management: Provide case management services to customers, including developing case plans and monitoring progress.
* Relationship Building: Build strong, trusting relationships with customers, colleagues, and stakeholders.
* Communication: Effectively communicate with customers, colleagues, and stakeholders to ensure seamless collaboration and information exchange.
* Team Collaboration: Collaborate with the team to achieve shared goals and objectives.
* Professional Development: Engage in ongoing learning and professional development to enhance skills and knowledge.
Requirements:
* Experience in case management within WA Workers Compensation
* Empathetic style and customer-focused approach
* Able to handle challenging situations
* Passion for leveraging emerging technologies
Benefits and Perks:
* Flexible Work-Life Balance: Enjoy flexible and remote work options
* Career Development: Access mentoring and global mobility opportunities
* Financial and Well-being Perks: Discounts on products, retail, tech, and travel