Full-time and Part-time opportunities (minimum 22.5 hours per week)
Award:
Social Community, Homecare and Disability Services Industry Award 2010
Classification:
Level 4 or 5 – Dependent on level of experience & qualifications
Division/Branch/Section:
Pathways
Reporting to:
Discipline Lead – Developmental Education
Location:
Central Hub: 70 Light Square, Adelaide SA 5000
Position Summary
Providing holistic, personalised support and service coordination to help people living with ABI to address issues impacting on their wellbeing, build life skills and better access community facilities and services.
Position Requirements
Key Result Area 1: Service Delivery to individuals
Objectives
* To coordinate services and supports for people with ABI including discharge planning.
* To provide options and alternatives to support the goals of the individual.
* To support people with ABI to engage with mainstream services in their communities including health services, recreational options, employment and educational options.
* To navigate complex service systems such as Housing, Centrelink, NDIS, Legal systems.
* To support and liaise with families as appropriate.
* To facilitate Case Conferences when required.
* Ensure appropriate safeguarding reporting practices are upheld where risk to clients is indicated.
Position holder is successful when:
* Participants receive appropriate supports and services that meet their needs.
* Participants are accessing services that they are eligible for.
* Participants achieve their goals.
* Participants experience an increased level of stability in their lives.
* Critical/complex situations are managed in a proactive way.
Key Result Area 2: Stakeholder Engagement
Objectives
* To maintain high levels of accountability to the participant and the funding body in terms of both service delivery and reporting requirements.
* To ensure liaison and communication between parties involved is maintained and appropriate in frequency and content.
* To identify new stakeholders in service development planning, working with the management team on their engagement and input.
* In collaboration with the Management Team, develop tools for communication with stakeholders for marketing and reporting purposes on the services provided.
Position holder is successful when:
* Participants & Funding bodies report satisfaction with the services received. Case management is effective and productive in achieving goals and objectives set.
* Stakeholders are well informed of progress, issues and outcomes.
* BISA progresses service development with appropriate levels of communication internally and externally for successful implementation and take-up.
* Service communication and support materials are available for use as required.
Key Result Area 3: Compliance and Service Quality
Objectives
* Accurate and detailed case notes are maintained outlining participant goals, progress achieved, and actions required.
* Time spent undertaking fee for service work is recorded accurately for billing purposes.
* Ensure compliance with all legislative requirements including safeguarding practices.
Position holder is successful when:
* Case notes completed in a timely, factual manner.
* Client records are maintained accurately and in a timely way to facilitate billing.
* Safeguarding reporting occurs within legislated timeframes.
Key Result Area 4: Teamwork
Objectives
* To support the goals of Brain Injury SA by contributing to the objectives of the Strategic Plan.
* Support other members of the Brain Injury SA team where required.
Position holder is successful when:
* They are involved in supporting the Brain Injury SA team with activities that fall outside of their own role.
* Brain Injury SA's wider services are promoted to stakeholders.
* Able to provide information and advice to colleagues on a range of issues utilizing their experience and expertise.
Purpose and Values – An all-staff requirement:
Organisational Engagement
* Actively support purpose and values of Brain Injury SA (BISA)
* Positively and constructively represent BISA to external contacts at all opportunities;
* Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times;
* Operate in line with BISA's policies and practices;
* Help ensure the health, safety and welfare of self and others working in the organisation;
* Follows reasonable directions given by the organisation in relation to workplace health & safety.
Key Relationships/Interactions
* People with disabilities and their networks
* Discipline Lead – Developmental Education
* Manager – Community and Corporate
* Government Departments, agencies and complaints bodies
* Service Providers
Qualifications/Registrations/Experience
* Tertiary Qualification relevant to the position for example Social Work or Developmental Education
o Developmental Educators will need to have Full Membership of Developmental Educators Australia Inc.
o Social Workers will need to have Full Membership of the Australian Association of Social Workers.
* Relevant experience in a case management/coordination role
* Knowledge and understanding of supported decision-making principles
* Experience working with people living with disability;
* Experience working with diverse members of the community;
* Must have a successful NDIS Worker screening; and a Working with Children Check in place before commencing Knowledge of services and resources relevant to assisting people with a disability
Core Competencies
Demonstrated
* High level Case Management/Case Coordination skills
* Computer literacy, particularly Microsoft Office and CRM software
* Time management and work planning/prioritisation skills
* Organisation and problem solving
* Excellent communication skills, both written and verbal
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