Robert Half are working with a client in the Education sector, looking for a Service Delivery Manager to help service their network of schools across Australia.
Responsibilities
* IT Service Delivery Leadership - Leading a team of 7 IT Professionals across Australia to maintain service delivery frameworks and service operations.
* Strategic Framework Design - Contribute to the evolution of shared services, assist in transitioning to squad or regional delivery models, and shape maturing service frameworks, including SLA negotiations.
* Technology Enablement - oversee the delivery of IT services across the schools, coordinate the backup operations for business & operational data etc.
* Project Delivery - Manage deployment, rollout, maintenance across school networks across different states.
Requirements:
* Experience implementing ITIL processes into an immature environment.
* Experience with a shared service delivery model and running service delivery operation in a multi-site/ state environment.
* Excellent communication and interpersonal skills.
* Relevant industry qualification and certification (ITIL)
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