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Brickworks NSW is seeking a self-motivated and passionate Customer Service Representative to join our office in Beresfield, NSW. Reporting to the Area Manager, you will be primarily responsible for assisting internal and external customers in a range of services and sales enquiries across the wide range of Brickworks building products. In this role, you will also provide an exceptional customer service experience when interacting through our multiple channels including face to face at the Design Centre, via phone and email. Duties include but are not limited to:
* Provide quality service to both internal and external customers.
* Handle inbound calls to service a wide range of customers.
* Maintain detailed and current knowledge of the Company's products and services.
* Ensure all sales enquiries are answered in a prompt and courteous manner.
* Coordinate appointments with clients for colour selection.
* Complete data Entry of orders, credits, returns and stock and pricing enquiries.
* Ensure delivery to schedule and quality.
* Administer customer order processing, accounting and warranty procedures.
* Investigate and action any customer complaints.
* Follow up on product performance to ensure customer satisfaction. Success Requirements:
* Experience in Building, Design or Sales Industry preferred.
* A personal focus and prior experience delivering excellent customer service.
* Sound skill in collaborating and interacting with others.
* Tertiary qualification in a related discipline preferred.
* Proficient skill in Microsoft Office.
* Strong time management, administration Why join us?
* Charitable Partnership: Proudly support Children's Cancer Institute (CCI).
* Inclusivity: We value diversity and maintain an inclusive workplace.
* Family Support: Enjoy our company parental leave scheme.
* Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees).
* Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
* Growth: Ongoing education, training, and career progression opportunities for all employees.
* Support: Access support programs for you and your family through our EAP provider.
* Discounts: Product Discounts are provided for staff and family and friends of staff. Who we are Brickworks is one of Australia's largest and most diverse building material manufacturers, housing some of Australia's best-known building material brands. With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, precast concrete panels, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry. How to Apply You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply. Submit your resume and cover letter via the "Apply" button. For more information about Brickworks please visit our website > Brickworks does not accept unsolicited applications from employment agencies.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Wholesale Building Materials
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