We are seeking a passionate and customer-focused Customer Service Agent to join our team in Pemulwuy. In this role, you will be the frontline connection between our customers and our world-class audio brands, delivering exceptional support across email, live chat, phone, and social channels.
You'll handle a wide variety of enquiries—from product feature questions to eCommerce order support—requiring strong problem‐solving skills, empathy, and the ability to manage complex or high‐pressure situations with professionalism and care.
Key Responsibilities
* Deliver outstanding customer service and technical support across multiple channels (email, phone, live chat, social media)
* Assist customers with product enquiries across leading audio brands
* Manage service administration, including:
* Order support and status updates
* Processing returns and exchanges
* Work within eCommerce platforms and ERP systems to resolve customer issues efficiently
* Handle challenging situations with confidence, ensuring positive outcomes for customers
About You
* Minimum 2 years' experience in a customer service or customer-facing role
* Experience supporting eCommerce customers and handling order-related queries
* Familiarity with case management systems
* Understanding of shipping, fulfilment, and logistics processes
* Strong communication skills and a high level of customer empathy
* A proactive, self-motivated approach with the ability to work independently and in a team
Desirable (but not essential)
* Background or qualifications in Marketing, Business, Communications, Electronics, or Audio Technology
* Interest in or knowledge of audio systems, microphones, or electronics
* Hands‐on experience with audio or video technology
What We're Looking For
Results-Oriented
* You set ambitious goals, take ownership, and consistently deliver high-quality outcomes
* You are reliable, disciplined, and take pride in meeting commitments
Innovative Thinker
* You embrace challenges, think creatively, and are open to learning and growth
Commitment to Quality
* You strive for excellence, continuously improve, and take pride in your work
Why Join Us?
* Work with globally recognised audio brands
* Be part of a collaborative and innovative team
If you're passionate about delivering exceptional customer experiences and have an interest in technology or audio, we'd love to hear from you. Apply now!
About RØDE
RØDE is a globally recognised audio technology company, designing and manufacturing world-class microphones and audio solutions right here in Australia. With a strong focus on innovation, quality, and in‐house production, we're passionate about delivering exceptional products to creators around the world.
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