About the Company
At a.hartrodt, we're not just a company; we're a legacy of 138 years in global shipping, still proudly family-owned. We're seeking passionate talent to join our dynamic team and dive into the exciting world of international logistics, working directly with top-tier Australian Customs and Quarantine partners.
We offer a vibrant, fast-paced environment where your growth is our priority. Expect:
· Career Growth: Develop your skills and build a rewarding career path with us.
· Employee Focus: We're all about nurturing your talents and recognizing hard work.
· Global Experience: Gain hands-on experience in a thriving industry with a stable, forward-thinking company.
· Inclusive Culture: Be part of a team that values collaboration and mutual support.
About the Role
We're looking for an enthusiastic and customer-focused individual to join our growing Customer Service team in Brisbane.
In this role, you'll be the key point of contact for our clients – handling bookings, providing pricing and service options, and keeping customers informed with timely order updates. More than just managing transactions, your goal will be to deliver a standout customer experience, build lasting relationships, and help drive customer loyalty.
A major part of your responsibilities will involve monitoring the status of customer orders, maintaining accurate data in our CargoWise system, and proactively communicating any exceptions or delays. This is also a customer-facing role.
To succeed in this role, you'll bring robust communication skills, a proactive mindset, and a genuine passion for helping customers.
Who we're looking for:
If you have at least 12 months of experience in freight forwarding, we'd love to hear from you. Familiarity with CargoWise or similar logistics software is a plus, but not essential.
We're ideally looking for someone who brings the following skills and attributes:
Key Skills & Attributes
- Strong verbal and written communication skills
- Well-developed planning and organisational abilities
- A proactive mindset with a willingness to learn and grow
- Flexibility and adaptability in a fast-changing environment
- Confidence to work independently while contributing to a team
- A supportive and collaborative approach
- Experience with CargoWise (preferred)
Perks & Benefits
· days holiday
· Flexible work from home arrangements
· Industry recognised & certified training
· Stability in a well-established organisation
· Vibrant Social Culture: From trivia and BBQs to monthly birthday cake celebrations, we make sure work stays fun.
· Social Club & Events: Be part of a team that works hard and celebrates together with regular social activities.
· All-Inclusive Christmas Party: Our fully expensed end-of-year celebration is one of the many ways we say thanks. Your partner's invited, too
📌 Customer Service Representative
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