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At Summit, we believe that building or improving a home is one of life's most exciting journeys, and delivering outstanding customer service is at the heart of that experience.
As our Service Coordinator, you'll be the key point of contact for clients once their home has been handed over, ensuring a smooth and professional experience through the maintenance and service phase.
You'll manage a high volume of service requests across new and existing homes, working closely with trades, suppliers, supervisors, and internal teams to ensure timely, effective resolutions.
From scheduling appointments to processing defect forms and coordinating multi-trade attendance, you'll play a vital role in delivering operational excellence and keeping our clients informed every step of the way.
Beyond client care, this role offers variety and cross-functional collaboration.
You'll also support our sales, construction, and office teams, helping to maintain display homes, company buildings, and even assist with general admin and office operations as needed.
If you thrive in a fast-paced environment, enjoy juggling multiple tasks, and love solving problems with a customer-first mindset, this could be the perfect role for you.
About You
You're a strong communicator, highly organised, and take pride in delivering exceptional service.
You're confident juggling multiple priorities and can switch between tasks without missing a beat.
Whether it's following up with a subcontractor, resolving a client issue, or supporting a team member in the office, you bring a solutions-focused mindset and positive energy to every interaction.
You'll be comfortable using business systems (like Businesscraft and BCGO), managing detailed service requests, and following through until every job is completed to a high standard.
You enjoy being part of a collaborative team but are also capable of working independently and using your initiative.
Ideally, you'll bring
Excellent communication and relationship-building skills
Strong organisation and time-management abilities
High attention to detail and accuracy
A proactive and problem-solving approach to client service
Experience in coordinating trades or service-based operations (highly regarded)
Confidence using computer systems and managing admin tasks efficiently
What we offer
We believe in providing the best work environment for our staff.
Everything from our culture, our inclusions and our office has been based around our Built Around People philosophy.
Free parking
Corporate company and supplier discounts
Wellness programs
Rewards and Recognition programs
Ongoing training and development
Industry leading culture
Who we are
Summit Homes Group is one of Western Australia's leading construction, property and finance companies.
A locally operated, family-owned company, Summit has helped over 45,000 West Australians realise their new home dreams in over 46 years.
Our core philosophy, Built Around People, means the Summit difference starts with our dedicated and passionate staff, we like to ensure our employees have a great experience at work which we believe ultimately gives our customers the best building journey possible.
We understand that our people are our greatest strength.
Our recent ****, ****, **** & **** HIA win of 'Western Australia's Professional Major Builder/Renovator' and **** win of 'Western Australia's Project Builder of the Year' recognises our people's talent, commitment and achievements.
With over 18 brands and 500 employees across our Group, we look for people to join our team who embody our company values and have enthusiasm for making a difference to our business.
Applications close onDecember 19th**** (Summit Homes group reserves the right to remove advertised roles before this date)
We accept that everyone is unique.
Webelieve that our differences make us stronger, and our success is enhanced by the diversity within our teams.We encourage applications from First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people.
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