* Do you have great communication skills?
About Our Client
This organisation operates within the Business Services industry and is recognised as a medium-sized company with a strong presence in its field. They are committed to providing high-quality services to their clients and fostering a supportive and professional work environment.
Job Description
* Respond to customer inquiries promptly and professionally via phone and email.
* Provide accurate information about products and services to customers.
* Resolve customer complaints and escalate issues when necessary.
* Maintain and update customer records in the system.
* Assist in administrative tasks to support the secretarial and business support department.
* Ensure timely follow-up on customer requests and issues.
* Collaborate with team members to improve customer service processes.
* Maintain a high level of professionalism and customer satisfaction at all times.
The Successful Applicant
A successful Customer Service Officer should have:
* Proven experience in customer service or a related role in the Business Services industry.
* Strong communication and interpersonal skills.
* Excellent problem-solving abilities and attention to detail.
* Proficiency in using computer systems and customer management software.
* Ability to work independently and as part of a team.
* A proactive attitude and a customer-first mindset.
* Strong organisational and time management skills.
What's on Offer
* Attractive salary package of AUD 60,000 - AUD 70,000 plus superannuation.
* Permanent full-time position with career growth opportunities.
* Supportive and professional company culture within the Business Services industry.
* Located in a convenient and accessible location.
* Chance to make a meaningful impact through excellent customer service.
If you are passionate about customer service and are ready to take on an exciting challenge, we encourage you to apply for this Customer Service Officer position today.
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