Company DescriptionAt Ibis Adelaide, our Guest Service Agents are our unofficial director of first impressions at the hotel front desk!
You lead with liking, making every person feel welcome and create memorable experience, right from GO!
Job DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive.
You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging.
You will be a guru of local knowledge to help every guest get the most out of their stay, all whilst listening out for all opportunities to wow our guests when they least expect it.In this role, your daily mission will include:Warmly welcome guests and provide ongoing support to the Reception teamDeliver exceptional guest service with a friendly, approachable manner that reflects our brand values.Assist guest with check in / out, information during their staysRespond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfactionSwitchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)Process / take bookings during reservations after hoursAttend to guest with a professional telephone mannerAbility to think on your feet and anticipate guests needsMultitask with great time managementSolve problems on the spotWork in a quick paced environmentBring your passion for hospitality and leadership—apply today and help us make every guest feel right at home!
QualificationsWhat You Bring – Big Personality, Bigger DriveYou're a go-getter with a passion for people, unstoppable energy, and a can-do spirit that lifts everyone around you.
You\'re not just looking for a job—you're chasing the next big challenge, and you thrive on making things happen.Guest Service Agent — RequirementsYou will ideally have previous experience as a Guest Service Agent / Hotel receptionist, however not essentialWe are looking for a special someone with a passion for people and providing impressive service to join our front office team on a full time basis.Computer literate.Exceptional communication skills both written, verbal and non-verbal.You will be an organized individual with a high attention to detailPrevious experience in a Reservations environment is an advantagePrior use of Opera Cloud & TARS Database or similar PMS is preferred.Working rights to accommodate a full time role in AustraliaAdditional InformationWhat is in it for youALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage, Apple products discounts, Samsung products discounts, and whole range of perks)Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Join the fight against single use plastic in hotels!
Laundered uniformOur commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.
Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo!
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📌 Guest Service Agent
🏢 IBIS
📍 South Australia