About Our Client
Our client sits within the construction Industry
Job Description
The successful applicant will be responsible for:
* Responding to support requests and inquiries from end-users in a professional and timely manner.
* Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
* Installing, configuring, and maintaining operating systems, software applications, and device drivers.
* Collaborating with other IT team members to escalate and resolve complex technical issues.
* Documenting support activities, solutions, and procedures to build a knowledge base for future reference.
* Assisting in IT projects and initiatives as needed, including system upgrades and deployments.
The Successful Applicant
The successful applicant will ideally possess the following:
* Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
* Minimum of 3-4 years of experience in a desktop support or similar role.
* Proficiency in troubleshooting Windows and macOS operating systems.
* Strong knowledge of hardware components, peripherals, and networking concepts.
* Excellent communication skills and the ability to interact professionally with end-users of varying technical backgrounds.
* Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are a plus.
* Hands on experience with in-tunes,sccm and ITIL 3-4.