Description Create your best future and join Westpac as a Case Management Analyst, FM Product Operations What’s the role? The FPO Case Management Team plays a critical role in ensuring as an organisation, we are compliant with multiple regulations, in order to protect the bank's reputation and financial assets. The Case Management Team operates in close partnership with Relationship Managers, Product Fulfilment, Global Derivative Reform Team, Credit, Legal & Compliance to provide efficient and timely onboarding of new/ existing Fund client relationships to Westpac. The Case Management Team is responsible for managing the Front Office relationship for business requests in Fund onboarding, Westpac Australia CIV FM Onboarding & Remediation. The Analyst will be required to manage the end to end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the WIB Operations teams to complete the E2E client onboarding. Some key accountabilitys include: Primary point of contact for Relationship Managers and Clients to coordinate Fund client onboarding. Work closely with the Relationship Managers and clients to obtain all necessary supporting evidence to fulfil KYC due diligence. Act as an SME and Due Diligence expert to guide clients through the KYC & Regulatory requirements and variation of documents which may fulfil due diligence requirements. Liaise regularly with Business stakeholders to conduct workload planning, review status of key onboardings/mandates and prioritise open requests. Provide transparency on overall process and progress. What do I need? Add skills-based requirements needed to perform the role, not overcomplicating or creating barriers to entry like years of service or qualifications. (Up to 5 points) A working knowledge of FM Product Onboarding / KYC/ Compliance/ AML procedures and standards Knowledge of the financial industry with in-depth expertise in various lines of business and products (Institutional Banking) Knowledge of multiple client types (i.e. Corporates, Correspondent Banks, NBFIs, Trusts, SPVs, Funds, Partnerships Prior experience of adhering to controls and compliance standards Quality client focus, strong controls mind-set and strong customer services skills (i.e. oral and written communication skills) Ability to drive to take full ownership of processes Strong time management, organisational, relationship building & coordination skills Proven project management skills Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .