Job Overview
A Technical Support Engineer role focuses on delivering exceptional customer service and building strong relationships.
Key Responsibilities
* Investigate and solve complex technical issues
* Collaborate with stakeholders to achieve optimal outcomes for the organization and customers
* Analyze complex issues and develop effective solutions
* Provide exceptional customer service and build strong customer relationships
Requirements and Qualifications
* 5+ years of experience in technical support or consulting
* Or a Bachelor's Degree in Computer Science or related field and 3+ years of technical support or consulting experience
* Strong verbal communication skills and ability to articulate technical concepts to both technical and non-technical audiences
* Problem-solving abilities and negotiation skills