Job Opportunity: IT Process Consultant
We are looking for a IT Process Consultant with a strong background in IT service management processes, architecture, and tool implementation. You'll play a key role in designing and delivering service transformation solutions and supporting ongoing operations across complex environments.
Key Responsibilities:
* Deliver service management architecture, optimisation and planning
* Design and implement ITIL-based processes and service operating models
* Contribute to service integration and management (SIAM) initiatives
* Conduct process maturity assessments and define transformation roadmaps
* Support tool strategy, selection, and implementation (e.g., ServiceNow, BMC)
Essential Skills & Experience:
* 3+ years in service management consulting and transformation delivery
* Experience in service desk transformation, AIOps, and automation
* Familiarity with Cloud FinOps and service cost optimisation
* Strong communication, leadership, and stakeholder engagement skills
* Able to convey technical and non-technical concepts clearly
Preferred Qualifications:
* ITIL4, SRE, COBIT, ServiceNow, BMC, or Cloud certifications (AWS, Azure, Google)
* Knowledge of software asset management and monitoring tools
* Bachelor's degree or equivalent qualifications
Additional Requirements:
* Must be an Australian Citizen
* NV1 security clearance or ability to obtain one
* Willingness to work on-site 3 days per week (2 days WFH)
* Flexibility to support after-hours or on-call activities as needed
Apply now to be part of a high-impact team delivering critical IT services and transformation projects or contact Luther Borgas at luther.borgas@outbacktalent.com
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