Lead service transformation across a multi-country cluster Senior role driving performance, capability and growth
Job Description
This is a senior leadership role responsible for Service Support across the Oceania cluster, sitting on the Cluster Management Team and reporting directly to the Cluster Manager. You will lead the Service Support capability across Technical Service Support, Farm Management Support and Service Management, ensuring service delivery meets global standards while supporting local market growth and profitability. The role is focused on turning global service strategy into practical, executable plans that improve customer satisfaction, employee capability and service performance across the organization. This position has a strong people leadership component, along with accountability for service KPIs, maturity development and alignment with global frameworks. You will work closely with Business Teams, Proposition Managers and international stakeholders while maintaining strong local customer insight.
* Leading and developing the Service Support team to deliver against targets, budget and service outcomes
* Translating global service strategy into local tactical and operational plans
* Supporting organisational design, workforce planning and capability development within Service
* Ensuring compliance with global standards, distribution agreements and the Global Manual
* Overseeing implementation of service processes, tools and ways of working
* Monitoring service performance through KPIs and steering continuous improvement
* Partnering with stakeholders to improve service profitability, efficiency and customer satisfaction
* Supporting change initiatives, new tools and evolving service models across the cluster
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