Overview
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Onboarding Project Manager
role at
Rimini Street
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About Rimini Street
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.
Job Title and Location
Onboarding Project Manager (OPM)
– Remote position that can be based anywhere in Australia.
Position Summary
Reporting to the Sr. Manager, Global Client Onboarding (GCO), the
Onboarding Project Manager (OPM)
is responsible for assuring the successful onboarding of Rimini Street's clients across all supported product lines. The OPM leads the on-time completion of the client onboarding project plan, develops the Onboarding Project plan, defines client and Rimini Street project roles and responsibilities, identifies project risk areas, creates risk mitigation plans, and manages all escalations related to these accounts. The OPM will manage executive, onsite meetings and project reporting with the client and Rimini Street internal management teams. Excellent communication with client executives and project teams is essential. The OPM is also expected to contribute to client onboarding projects, improvements and innovations and will be a trusted advisor in the region for transitions of clients to Rimini Street.
Essential Duties & Responsibilities
Responsible for successful, on-time completion of client onboarding projects
Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
Provide pre-sales client onboarding assistance for the sales organization
Ensures onboarding tasks are performed in accordance with the defined ISO processes
Maintain up-to-date project information in Smartsheet, Salesforce.com and other internal systems
Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process; provide detailed and timely status reporting to internal management teams
Assure excellent client satisfaction with the entire onboarding process
Secure client referenceability at conclusion of the onboarding
Identify and propose onboarding innovations and improvement opportunities
Onsite travel locally expected
Education & Certification
Bachelor and/or Master's Degree in Business, Finance, Computer Science or related field, or equivalent experience
Project Management certification or equivalent – desired
SAP or Oracle Implementation and/or technical certifications – desired
Experience
15+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience
5+ years ERP application implementation and/or upgrade project management experience
10+ years C-Level executive communication and relationship management experience
Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
Technical consulting background preferred
Skills
C-Level communication
Project management
Escalation management
Negotiation and Objection-Handling skills
Strong analytical and problem-solving skills
Ability to successfully execute the Onboarding Project Plan with successful results
Strong Verbal and written Korean language skills
Excellent organizational, communication, interpersonal, relationship building skills
Ability to work well in a cross-functional, matrix management environment
Expertise using common project management tools: MS Project, Visio, Excel and PowerPoint
Strong English verbal and written communication skills
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? This is the place for you.
Our work is challenging and meaningful. We are guided by our core values, the Four Cs:
Company – We dream big and innovate boldly.
Colleagues – We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients – We relentlessly pursue solutions that help clients achieve their goals.
Community – We believe in leaving the world a better place; Rimini Street Foundation supports charities globally.
Company Growth & Compliance
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,900+ signed contracts to date
Over 2,000 team members in 23 countries
Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about Rimini Street, visit
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology
Industries: IT Services and IT Consulting
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Location examples (Australia): Sydney, Melbourne, Perth, Brisbane, Adelaide. Remote options are available for Australia-based candidates.
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