Technical Customer Support Engineering Manager (remote)Australia (Remote)About ClickHouseWe are the company behind the popular open-source, high-performance columnar OLAP database management system for real-time analytics. ClickHouse operates 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it enables systems to generate reports from petabytes of raw data with sub-second latencies. With an engaged community adopting our open-source technology, we are now focused on delivering Cloud-first solutions to delight our customers.Our top adopters include Lyft, Cisco, and eBay. Not only do our products operate at lightning speed, but so do we.We are an open and collaborative company. Our colleagues are curious, engaged, and passionate about their work. If you want to work in an environment that fosters learning, growth, and innovation, then please read on!Note : This role is remote, but candidates must be based in Australia.We are expanding our support team at ClickHouse, providing excellent service to customers worldwide. We seek a Technical Support Engineering Manager to build and lead a remote Support Engineering team in the APJ region. This customer-facing role involves interactions via chat, calls, Slack, and virtual meetings. Responsibilities include triaging support tickets, community support, assisting with pre- and post-sales activities, collaborating on technical POCs with our Go To Market team, managing support engineers, and improving our support processes. This is a great opportunity for someone eager to help expand our regional presence!What Will You Do :Manage the ClickHouse Support Team across Tokyo, Australia, and Singapore.Lead communications and collaboration with users, customers, and internal teams to ensure high-quality support.Support and guide users, customers, and prospects through various channels.Demonstrate success in hiring, mentoring, and technical expertise in a player-coach role.Strategically improve the Support experience through innovation and change management.Represent ClickHouse and deliver excellent customer service as both a manager and engineer.Lead and handle challenging situations as a primary contact.What you bring along :Experience managing remote and distributed customer support engineers.Technical background in roles such as Support Engineer, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.Proven experience in a SaaS customer support organization.Technical knowledge of ClickHouse or related domains.Availability to provide high-quality 24x7 support according to scheduling needs.Strong English communication skills, both written and verbal.Teamwork, empathy, and problem-solving mindset.Passion for building scalable, high-performing databases.Ability to build trusted relationships with colleagues, customers, and partners.Self-motivated, curious, and eager to learn and grow.Experience with ClickHouse, OSS, cloud platforms (Azure, GCP, AWS), and data pipelines (Kafka, Kinesis, Spark, RabbitMQ).CompensationThis role offers cash compensation and stock options. Compensation varies based on experience, qualifications, skills, business needs, and location.Remote-first work environment.Healthcare contributions.Stock options for new hires.Flexible time off policies.$500 home office setup allowance.International mobility options.Culture - We All Shape ItAs part of our first 500 employees, you will play a key role in shaping our culture.We look for candidates who are :Motivated by teamwork and doing great work.Open to learning and sharing knowledge.Helpful, resourceful, and responsive team players.Respectful and receptive to feedback for growth.
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