Customer Service Representative Castletown
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to customers. This is an entry‑level role at our Castletown Branch with a focus on delivering excellent customer service and helping customers with their banking needs.
Responsibilities
- Responding to customers' transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers and CommFX
- Completing financial health checks to assess customers' needs and identify changes or requests for specific products or services
- Assisting with cash and ATM procedures
- Educating and demonstrating our in-branch technology and digital banking options for customers
- Adhering to the Bank's processes and procedures, accurately reconciling transactions, reviewing customers' financial positions, and championing a strong risk culture
Requirements / Qualifications
- A genuine passion for customer service and an interest in kick‑starting a career in banking in this entry‑level role
- A genuine interest in improving the financial wellbeing and lives of customers
- The ability to ask the right questions, respond to customers' needs, and refer them to the relevant team members to better serve their needs
- Excellent communication skills and willingness to contribute to a collaborative culture
- Ability to work in a busy, commercial retail environment while seeing the big picture for customers and providing holistic solutions
Additional details
Typical hours: Monday to Friday, 8:45 AM – 4:45 PM
12-month paternity leave contract
With us, you’ll help customers make the right financial decisions and achieve their dreams.
We encourage Aboriginal and/or Torres Strait Islander people to apply. If you’re excited about this prospect but you don’t meet every requirement, we still encourage you to apply. You may be the right candidate for this role or another within CommBank. We are committed to building a diverse and inclusive workplace and supporting your career development.
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