Are you driven by passion for outstanding customer service and making a meaningful impact in your community? Transport Canberra is calling on an enthusiastic, people focused professional to join our team at the Belconnen Depot as a Customer Service Manager. In this pivotal role, you’ll be the heartbeat of our customer experience – building trusted relationships with internal teams and the wider community, including local schools. You’ll guide and support our drivers, providing coaching around customer interactions and escalating serious concerns to senior managers. Your insights will shape high-level reporting on conflict resolution, vandalism, graffiti, and maintenance issues, helping us create a safer, more welcoming transport environment. We’re looking for someone who’s: Exceptionally organised and detail-oriented A natural collaborator who thrives in a team setting Skilled at building strong, respectful relationships Committed to fostering a positive and inclusive workplace culture If you’re ready to be a champion for customer service excellence, we’d love to hear from you! We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Eligibility/Other Requirements: Drivers licence C class is essential. This position does require a pre-employment medical. Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra Visa holders are eligible to apply for both permanent and temporary roles. Those with eligible visas may be considered for permanent employment, while individuals with temporary residency or limited-duration visas may be offered permanent employment for the duration of their visas. Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. How to Apply: Please address the five points listed under the ‘Selection Criteria’ section in the Position Description in no more than 350 words per criterion. Please also provide a current resume outlining your work history in chronological order including the contact details of two referees. Applications should be submitted via the Apply Now button below. City and Environment City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate. LI-DNI