Operations lead

You are a highly organised and proactive administrator who thrives on enabling others to perform at their best. You take pride in creating structure, improving efficiency, and ensuring that day-to-day operations run smoothly.

You are detail-oriented, reliable and comfortable working across multiple priorities and stakeholders. You enjoy supporting a professional services environment and are confident managing administrative, operational and coordination tasks with minimal supervision.

You bring a pragmatic, "get it done" mindset and are comfortable working across a range of business functions including operations, finance, and client delivery support.

You are looking for a full-time role where you can add meaningful value within a high-performing team.

• To provide high-quality operational and administrative support across SAPA and its SAPA People business to improve efficiency and consistency of delivery.
• To support the coordination of internal processes including finance, onboarding, reporting and systems management.
• To support delivery of projects for SAPA's People and Advisory Services, including reporting for executive search, salary benchmarking, people advisory and leadership & culture.
• To ensure core business operations (meeting scheduling, invoicing, external providers, travel logistics) are delivered and executed accurately and on time.
• To support the development and delivery of new business proposals in Word, PowerPoint, Figma & Canva.
• To contribute to the ongoing enhancement and improvement of SAPA's internal systems, processes, templates and workflows.
• To support client-facing projects across strategic planning, commercialisation, leadership and culture, and people advisory.
• To support a professional, organised and well-functioning working environment.
• To foster meaningful relationships with SAPA clients, partners, and stakeholders.

• General Manager – Strategy, Commercial & Marketing
• Managing Director – SAPA People

Specifically, your role will primarily include:

• Calendar and diary management for Executive Directors and Management Team members
• Coordination of meetings, including scheduling, logistics and follow-ups
• Travel and accommodation bookings
• General administrative support across the team as required

• Management of outsourced Accounts Payable function
• Receipt reconciliation and expense tracking
• Coordinate client invoicing with the Accounts Payable team to ensure timely issuing and receipt of fees
• Manage business accounts and subscriptions (e.g. Uber Business, Monday.com, Clockify.com, ThompsonReuters etc)
• Support management of operational expenses and supplier payments

• Support recruitment processes (candidate coordination, interview scheduling)
• Undertake industry and candidate research and assessment
• Attend client meetings and briefings
• Assist in preparation of client proposals and reports
• Manage effective operational delivery of actions and timelines

• Assist in preparation of client proposals and reports (formatting, structuring, coordination)
• Support drafting of standardised emails and engagement documentation
• Assist with engagement agreements and client onboarding processes
• Provide word processing support (formatting documents, managing tracked changes, preparing letterhead documents)
• Support reporting processes (e.g. retainer tracking, project reporting)
• Support consistency in templates, systems and workflows
• Assist in identifying opportunities to streamline administrative processes
• Support SAPA Group's own recruitment processes, induction and onboarding

• Previous experience in an administrative, operations or coordination role
• Strong organisational and time management skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and competing priorities
• Proficiency in Microsoft Office and common business platforms
• Ability to work autonomously and take initiative
• High proficiency and efficiency in Microsoft Office, PowerPoint & Canva and common business platforms
• Experience in professional services, consulting or sport industry environments
• Experience with platforms such as Monday.com, Xero, or similar systems
• Experience supporting finance or billing processes
• Experience preparing reports, proposals or client documentation

You are expected to uphold and promote SAPA's vision, values, and strategic objectives.

• Genuinely flexible working arrangements (locations, days and hours)
• Access to all The Commons and Central House spaces nationally, including our shared office spaces, facilities and activities
• Bottomless coffee
• Beer and cider on tap
• Dog friendly office
• Tailored KPI mentoring and professional development program
• Team social activities
• Participation in SAPA's Short Term Incentive scheme (subject to eligibility criteria)
• Wellbeing program including two wellbeing leave days per year, individual additional flexible working plans, employee assistance program including counselling support for staff member and spouse