Operations Supervisor Role Overview:
The Operations Supervisor will drive operations by effectively organizing, planning, and overseeing team activities. As a leader, you will guide your team, manage daily operations, and ensure seamless service delivery to clients.
Key Responsibilities:
* Outline employee role accountabilities and expectations; prioritize and delegate work, monitor results, and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
* Conduct regular check-ins and annual performance management routines; support the team's personal and professional development
* Clearly communicate operations objectives and team/individual performance metrics; execute daily/weekly standups, keep employees informed of operational activities and initiatives
* Work with next-level managers and workforce analysts to define staffing levels and work schedules; monitor work hours to manage personnel and overtime costs
* Drive effective change management and employee adoption of new tools, technology, processes, and expectations
Requirements:
* High School Diploma or Graduate Degree/equivalent
* Minimum 8 years Global Forwarding operations experience
* Minimum 3 years of experience leading and managing teams
* Ability to travel domestically