Network Engineering Role
We're seeking an experienced Network Engineer to join our team. This is a key role that will involve leading small paid projects from conception to completion.
* The successful candidate will be responsible for defining project scope and quoting on work.
* They will work closely with engineers or service delivery teams to facilitate works.
* Daily time tracking for billable hours is also a requirement of this role.
* Potential for on-site work to assist remote Senior Network Engineers.
* The successful candidate will create detailed technical documentation for implemented solutions.
* Ensure accurate and up-to-date documentation is maintained.
* Handover completed work to Business As Usual (BAU) Teams.
* Log billable time for documentation tasks.
* Interface with clients to understand needs and provide technical guidance.
* Communicate ticket status, issues, and resolutions effectively.
* Billing time accurately for client interactions.
* Identify and implement process improvements.
Key Skills and Qualifications
* Experience as a Network Administrator is essential.
* A strong understanding and experience working with Voice Over Internet Protocol (VOIP) platforms is required.
* Understanding of Session Border Controller platforms is also necessary.
* Strong troubleshooting and problem-solving skills are essential for success in this role.
* Excellent communication and interpersonal skills are required.
* Ability to work independently and take ownership of tasks.
* A quick learner with willingness to learn and study.
* Solid experience in a similar client-facing role.
* Excellent verbal and written communication skills.
* Ability to convey technical information to non-technical stakeholders.
We offer a Great Place to Work environment with outstanding Employee Net Promoter Score (eNPS) of 68.