A role like no other! Join us as the Administration Lead for our Medical Chest Service - a uniquely Australian program delivered only by the RFDS.ClassificationsAdmin / Secretarial / Office SupportAdministrationPermanent / Full TimeKey pointsCompetitive salary + super + tax-free benefits up to $18,550Join a purpose-driven organisation with a rich and iconic historyFREE Airport Parking!DescriptionThe Royal Flying Doctor Service (Queensland Section) (RFDS) Medical Chest Service is unique and vital, with over 1,300 chests located across Queensland. Each chest is stocked with essential medications, pain relief, and first aid supplies, enabling treatment for a wide range of conditions, from infections to emergency care before evacuation.We have an exciting opportunity for a proactive, self-motivated professional to join our team in a permanent, full-time role. You'll be part of a high-impact service, supported by significant investment and a renewed focus on strengthening a program that’s essential to the life-saving work of the RFDS.In this operational leadership position, you’ll oversee task coordination and ensure effective communication with remote customers, key stakeholders, and internal teams while maintaining the highest standards of safety and quality service.The role calls for critical thinking, a solid understanding of audits, regulations, and compliance, and sharp attention to detail. Proficiency in Microsoft Excel and Word is essential, along with the ability to produce clear, concise, and objective documentation across all aspects of your work.If you're passionate about improving healthcare access and building strong stakeholder relationships, this is your opportunity to make a real impact in rural and remote Queensland!Key AccountabilitiesSupport the Medical Chest Service Manager in ensuring the efficient and appropriate use of medical chests.Liaise with medical chest prescribers and chest holders, including some interpretation of records.Promote and advocate for appropriate medical chest use by supporting end users with record keeping and compliance.Contribute to maintaining and updating relevant administration training materials, policies, and procedures, as well as developing new policies or procedures where relevant and/or required.Maintain awareness of, and ensure application and compliance with, relevant legislation and regulations related to medical chest use.Manage the registration, regulation, and training of medication chest holders, escalating issues to the Service Manager as required.Identify opportunities to improve cost-effectiveness and work collaboratively to realise these opportunities.Day-to-day operational leadership of the medical chest administration team with a commitment to continuous improvement.To be successful in this role you will meet the following criteria:3-5 years experience in an Administrative roleProven experience in team leadership or support – able to mentor, guide, and assist others, with sound judgement to escalate issues when necessary.Strong administration and customer service skills – professional phone manner, accurate data entry, effective records management, and keen attention to detail.Proficiency in Microsoft Office Suite.Ability to work independently with excellent time management, prioritisation, and problem-solving abilities.Effective written and verbal communication, with the ability to allocate tasks and engage confidently and clearly.Why work for us?At the RFDS, you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives.The RFDS is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As the RFDS approaches its 100th year of providing care, many innovative initiatives are on the horizon. With new projects in development, it’s an exciting time to join the RFDS!AboutWe value our people and are passionate about making a difference for those living, working, and traveling in remote, rural, and regional Australia. By joining the RFDS, you will have access to:A highly competitive salary + superUp to $18,550 tax-free benefits, increasing your take-home pay!Work with passionate colleagues committed to our purposeComprehensive orientation program including a tour of our facilitiesEmployee Assistance Program for staff and familiesPrivate health insurance discountsFree Airport Parking!Access to a newly launched uniform range at no costFitness Passport providing discounted gym and health center accessInterested?For further information, contact Deb Frankel, RFDS Talent Acquisition Advisor, at 07 3852 7553 or recruitment@rfdsqld.com.au. Applications close COB Monday, 12 May 2025. Don’t delay!Successful candidates will undergo a police check and may need to complete a medical assessment and pre-employment drug and alcohol testing. A valid, unrestricted Australian Driver's Licence is required.The RFDS acknowledges the Traditional Custodians of the land and is committed to eliminating discrimination, embracing diversity, and welcoming all people regardless of faith, ethnicity, sexual orientation, or gender identity.
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