About the Role
This position sits within the Technology Services Team, which supports the prison and prison staff in areas such as Application Development & Support, Infrastructure Support, IT Asset Management and Communications devices support.
The Information Technology Coordinator is responsible for supporting staff and people in our care in the use of technology, hardware and applications support and assist in implementation projects at Western Plains. This role acts collaboratively within Prison's Operations Team and other internal and external stakeholders.
Given the nature of this position, being a direct contact with people in our care, you will be required to work predominantly on-site. You will be required to work flexible hours including weekends and public holidays and attend to urgent work as required. Appropriate remuneration will be applied for the above in accordance with the Victorian Public Service Determination.
Some of your duties will include:
Leading a small team of IT officers
Provide technical advice and assistance to Western Plains staff
Assist in developing and managing local IT systems
Act as the Offender Services Network (OSN) administrator, including assisting in infrastructure upgrades, user and system requirements and publishing information on OSN
Manage the implementation of upgrades and ongoing maintenance of the OSN
Conduct regular audits of people in our care computers and other IT resources
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
Experience in leading a small team
Practical knowledge of computer operations and experience in supporting Microsoft operating systems, telecommunications equipment and other ICT hardware
Proven experience in delivering high standard of service to internal customers
Experience in supporting Android and iOS mobile devices
Experience in IT hardware lifecycle management
Ability to re-prioritise and plan workload to ensure delivery with deadlines and timeframes in a dynamic work environment
High level of proficiency using the following suite of applications: Microsoft Windows 10, and Microsoft Office 365 Suite
Aptitude and willingness to learn new technologies
Qualifications/requirements
Experience in programming languages, developing code and implementation of IT related projects would be advantageous
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Note: The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please contact the listed recruitment contact on this ad.
IMPORTANT INFORMATION
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
The Department of Justice and Community Safety works to build a safer, fairer and stronger Victoria. A wide range of opportunities are on offer across our business units and statutory entities, in many locations across the state. The roles we recruit for include: legal and policy officers, prison officers, youth justice workers, clinicians (psychologists/social workers), sheriff's officers.
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