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Lead customer experience specialist

Sunshine Coast
beBeeLibrarian
Posted: 30 July
Offer description

Senior Library Officer

This is an exciting opportunity to join our team as a Senior Library Officer, playing a key role in supporting the day-to-day operation of a non-hub library.


About The Role

The primary purpose of this position is to provide leadership and support to staff, ensuring excellent customer experience for internal and external customers.

* Main Responsibilities:
* Roster, supervise and assist library staff in the provision of frontline services to library users.
* Take charge of non-hub library operations, following established procedures.
* Provide leadership to staff, participate in work team activities, and contribute to relevant training, professional development, and change management.
* Assist with the development and delivery of promotional, youth support, outreach, and other programs to increase awareness of the library and its services.


Required Skills and Qualifications

To be successful in this role, you will need to possess:

* Cert IV of Librarian and Information Science, or other related discipline or relevant experience.
* Demonstrated experience in a library environment, customer service environment, or other relevant experience.
* Ability to undertake regular weekend work as required.
* Possession of a current Blue Card and current First Aid Certificate, or ability to obtain one.
* Strong communication and customer service skills, with demonstrated ability to use initiative and sound judgment to guide employees and resolve issues.


Benefits

We offer a range of benefits and working styles to suit you:

* Wellbeing initiatives, including discounted health-related memberships and employee assistance programs.
* Flexibility to balance life and work.
* Salary packaging options on novated leases, superannuation, smartphones, and devices.
* 17.5% leave loading and 12% Superannuation, in addition to your 6% superannuation contribution.


How To Apply

Your written application should include:

* A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements.
* A current resume or curriculum vitae.

Please submit your application through our online portal.

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