Customer Service & Administration Officer
Discover Your Next Role
As a Customer Service & Administration Officer at Wilmar Sugar & Renewables, you will play a key role in providing comprehensive administrative support to managers and employees on-site. Your responsibilities will include managing day-to-day office operations, ensuring that all tasks are completed efficiently and effectively to maintain a smooth and organised work environment. In addition to general administrative duties, you will also assist with marketing efforts by preparing materials, coordinating promotional events, and supporting communication with customers.
This position will be based at the Wilmar Bioethanol Distillery in Sarina, a region that offers a perfect blend of rural charm and coastal beauty. Nestled between lush farmlands and the stunning Coral Sea, Sarina is known for its vibrant agricultural industry and its friendly, close-knit community, making it an ideal place to live, work and unwind.
Your Role in Action
* Administrative Oversight : Manage all general administrative tasks, including document organisation, scheduling, and communication, ensuring smooth office operations and efficient support for the team.
* Contractor Fleet and Carrier Support : Guide contractors through the fleet and carrier application process, ensuring all compliance requirements are met and supporting the smooth onboarding of new contractors.
* Purchase Order Management : Initiate and oversee purchase orders, ensuring accurate and timely order processing, tracking inventory levels, and coordinating deliveries to meet operational needs.
* Freight and Delivery Coordination : Work closely with freight carriers to ensure timely deliveries, monitor shipping schedules, and address any delivery issues to maintain efficiency.
* Stakeholder Relationship Management : Build and maintain positive relationships with contractors, vendors, and internal teams, ensuring effective communication and collaboration to support business goals.
Your Winning Combination
Our ideal candidate will be detail-oriented and customer-focused, with at least three years of experience in a Customer Service, Administration, or Management role. You will have a strong understanding of basic marketing principles and proven experience applying them. A background in the Agriculture and Ag Services industry is highly desirable, as it demonstrates a solid understanding of the sector's dynamics and needs.
What Wilmar will offer you
At Wilmar, you'll be embraced as a valued member of our team, appreciated for your unique contributions. We offer competitive pay and benefits, including additional leave and superannuation entitlements and exclusive partner discounts. Our emphasis on safety and innovation creates a supportive work environment where you can thrive.
How to Apply
If you think that you are the perfect fit for this role, we invite you to apply online via Wilmar Careers before midnight on 20 / 04 / 2025. Got questions or need a helping hand with your application? Our friendly People & Culture Team is just a call away at (07) 4940 9945. We look forward to receiving your application.
About Wilmar Sugar & Renewables
Wilmar Sugar and Renewables is Australia's largest manufacturer and exporter of raw sugar, and among the top 10 producers globally. We own and operate eight sugar factories across the Herbert, Burdekin, Proserpine and Sarina regions and employ more than 2,000 people during the annual sugar production season. We are one of Australia's largest generators of renewable electricity from biomass and one of only two bioethanol producers in Australia. We are also the largest sugarcane grower in Australia and a leading supplier of sustainable liquid fertiliser and stockfeed products.
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