Cloud Operations Lead
The Cloud Operations Lead plays a pivotal role in maintaining high service levels for mission-critical workloads, providing end-to-end technical support on the public cloud and ensuring operational fitness.
This key position is accountable for achieving both service stability and security compliance, ownership of major incidents, and ensuring operational readiness for core systems, customer-facing applications, and automation patterns.
Main Responsibilities:
* Accountable for service stability in a dynamic 24x7 operations environment.
* Own major incidents, ongoing problem management, and IT Service Management targets end-to-end.
* Maintain strong foundational security, compliance, and cost practices.
* Facilitate solution delivery handover phase to ensure timely resolution of design issues and operational readiness before deployment.
* Support the deployment and operations of automated Azure-enabled infrastructure environments, patterns, tools, and platforms.
* Deliver continuous service improvement, automation of repetitive processes, and improved customer experience.
* Cross-functional collaboration and mentoring of the L2 operations team.
* Customer engagement, relationship development, and requirement gathering for BAU changes.
* Expert input into the planning of future requirements, capacity planning, performance monitoring, and tuning of specific infrastructure components to ensure the stability and availability of the cloud platform.
* Liaise with executive stakeholders and Suppliers.
* Contribute to effective communications with Suppliers and proactively establish the network of key technical experts.
* Maintain focus on industry and technical trends to enable evaluation and recommend changes to the automation and orchestration of services.
Benefits:
* Opportunity to play a significant part in shaping the future of a legacy business.
* Internal career prospects and flexible working arrangements.
* Access to industry-recognized qualifications, online learning resources, and career planning tools.
* Paid volunteer or community work opportunities.
Requirements:
* 5+ years of experience in Azure technologies.
* Coaching and mentoring team to maximize support potential.
* Customer engagement, relationship development, requirements gathering, and scheduling of support issues and priorities.
* Broad understanding of technologies with strong ability to learn new ones to facilitate support requirements.
* Experience in one or more DevOps automation tools – Terraform, BitBucket, Jira, Jenkins.
* Experience in IaC and infrastructure management tools – Terraform or CloudFormation.
* Strong and effective communication and collaboration skills.
* Strong analysis and problem-solving skills.
* Knowledge in scripting and developing tools including – Bash/Shell, Ruby, JSON, Python, NodeJS, JavaScript.
* Experience in developing CICD pipelines – Jenkins, Artifactory.
* Troubleshooting in Azure technologies and across multiple consumption models (IaaS, PaaS, and SaaS).
* Agile methodologies – Scrum, Kanban, Lean, XP, SAFe, TDD, BDD, customer-centric design.
* Azure cloud certification is highly desired.
What It's Like to Work Here:
Our organization values its employees, offering competitive remuneration, a supportive culture, and access to top-notch banking, wealth, and insurance benefits. We prioritize employee growth through industry-recognized qualifications, online learning resources, and career planning tools. Paid volunteer or community work opportunities are also available. Join us as we strive to create better futures together.
How to Apply:
Start here by clicking the **APPLY** button.