Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.
The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
Responsibilities
Provide input to the writing of proposals and Statements of WorkSupport delivery implementation and consulting services to meet Veeam Software solution design and deliverablesProvide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)Assist with assessment and design of solutionsAssist with Veeam Software solution implementation effort estimationAssist with post-installation issuesCreate white papers, solutions guides, best practices, custom documentation, etc.Deliver onsite knowledge transfer on Veeam Software solutionsAssist in the selling of Professional ServicesDocument configuration and completed activitiesAnalyze installed environments and guide optimal Veeam Software configurationsFacilitate communication between client and Veeam supportIdentify additional needs within the client's environment that can be resolved with Veeam Software solutionsProvide input for improvement of process and documentationOvernight travel to meet company goals and objectivesPerform other duties, as assigned
Qualifications
VMware VCP, Microsoft MCSE or equivalent experiencePrince 2, ITIL, PMP, or equivalent experienceBachelor's Degree in technology required (A combination of education and experience will be considered)Hands-on experience with Veeam's Core productsProven Consulting and Project Management experienceExcellent communication, interpersonal and relationship-building skillsResponsible for understanding customer needs and architecting an appropriate solution.Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.Significant experience and understanding of virtualisation technologies such as VMware and Hyper-VExperience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)Experience with Data Management, Data Protection, Data AnalyticsExtensive experience with Data Center, Business Continuity and Operating SystemsA proven track record of success (Attitude, Competency, Activity Levels)Experience successfully managing multiple simultaneous projects and accountsWorking knowledge of Cloud technologies, capabilities, and protocols
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
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