Customer Service Manager Job Overview
This role plays a vital part in ensuring exceptional customer service. The Customer Service Manager oversees administration processes, manages human resources, and serves as the primary contact for customers.
Key Responsibilities:
* Create an environment that reflects a philosophy of exceptional customer service by monitoring and managing service levels
* Act as a model for team members, employing superior customer service and sales skills
* Hire, coach, and train team members on customer service, including refunds, invoicing inquiries, owner details, and complaints
* Ensure team members are knowledgeable and skilled with computer systems, customer registration, and payment requirements
* Collect tax or exemption certificates, reconcile sales, collect accounts receivables, and manage auction supplies
* Liaise with all levels of the organization to ensure accurate reporting of information
* Build and maintain strong relationships with customers, financial institutions, taxation offices, and motor vehicle branches
* Maintain relevant systems used to maintain auction information
* Follow up on customer inquiries and escalate problems to senior management
Essential Skills and Qualifications:
* Exceptional customer service and sales skills
* Ability to lead and motivate team members
* Strong organizational and time management skills
* Proficiency in computer systems and software
* Excellent communication and interpersonal skills
Benefits:
* Competitive salary and benefits package
* Ongoing training and professional development opportunities
* Opportunity to work with a dynamic and growing organization
Other Information:
* This role requires a high level of integrity, discretion, and confidentiality
* Able to work in a fast-paced environment and adapt to changing priorities