Customer Service Representative
We are seeking a skilled Customer Service Representative to join our dynamic team. This is an exceptional opportunity for someone who excels in delivering exceptional customer experiences and working in a collaborative, fast-paced environment.
Key Responsibilities:
* Ensure a welcoming and customer-friendly atmosphere
* Greet customers upon arrival and provide timely updates on their requests
* Keep customers informed throughout the process, including estimated completion times
* Follow up to ensure customer satisfaction with our services
* Manage communication via phone and email
* Assist with inventory management and administrative tasks
* Liaise with clients regarding claims and repair updates
About You:
* Previous experience in a customer-facing role
* Professional, approachable, and confident in building strong relationships
* Proficient in computer systems and communication tools
* Excellent written and verbal communication skills
* Strong organisational skills and ability to meet deadlines
* A team player who works effectively with others
What We Offer:
* Reward and recognition programs for outstanding performance
* Ongoing training and development opportunities to enhance your skills
* Referral incentives for bringing new talent into the team
* Staff discounts on products and services
* Supplied uniforms and equipment
* Access to professional counselling services for you and your immediate family