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Where do people love what they do, and being great at what they do? At Swisslog, that's where Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Responsibilities
Make an impact Swisslog are on a growth journey and as such, Swisslog is seeking a highly motivated Controls Support Engineer to join our growing Customer Service team. This role plays a key part in ensuring our customers receive the highest level of support and are offered solutions providing continuous improvements. Here's what you'll do:
* Analyze customer requirements and develop control system specifications for new projects.
* Deliver fully tested and documented control systems that meet project timelines and budgets.
* Conduct thorough root cause analysis to identify issues within control systems., document findings and analysis results comprehensively.
* Provide breakdown support, process investigation, and continuous improvement initiatives for existing systems.
* Escalate technical issues to mechanical, electrical, and software resources as needed.
* Develop and implement bug fixes, design and execute improvements and enhancements to optimize system performance. Maintain up-to-date records of all modifications and updates to control systems.
* Provide technical support to the sales department for proposals and tenders.
* Build and maintain positive relationships with customers and suppliers, providing second-level technical support.
* May have the opportunity to work on projects away from home and potentially overseas.
* Maintain a strong commitment to safety, quality, and customer satisfaction.
Application Requirements
What you need to succeed
* Bachelor's Degree in Engineering or a related field (preferred).
* Electrical qualifications would be an advantage.
* 3+ years of industrial experience with sound knowledge of at least one of the following hardware platforms and associated programming languages – Beckhoff TwinCAT or Siemens S7
* Experience reading and interpreting electrical schematic drawings.
* Experience in programming with structured text language (as defined in IEC61131), Siemens STL and function block diagram.
* Knowledge of Industrial Ethernet and modern field buses (EtherCAT, PROFINET, PROFIBUS, AS-i), AC drives and design experience of HMI systems would be an advantage.
* Practical experience of electrical / controls engineering & electrical installation.
* Excellent analytical and problem-solving skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you'll be part of a global enterprise that's proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that's united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We're a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we're implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Transportation, Logistics, Supply Chain and Storage
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