Technical Support Analyst Role
As a Technical Support Analyst, you will be part of a skilled team responsible for delivering exceptional customer service while continuously developing technical expertise.
The ideal candidate will have a strong background in IT and excellent communication skills to provide Level 1-2 support to internal and external users via various channels.
Key Responsibilities:
* Troubleshoot and resolve hardware/software issues, escalating when necessary.
* Log and track all service desk interactions and resolutions using the ITSM system.
* Prioritise urgent issues and coordinate with resolver teams for effective resolution.
* Communicate clearly with end-users, vendors, and internal IT teams.
Required Skills and Qualifications:
* Tertiary qualification in Information Technology or a related field.
* Minimum of 1 year's experience in a similar service desk or technical support role.
Benefits:
* Opportunity to work in a dynamic and supportive team environment.
* Access to a comprehensive library of online courses and learning paths for career growth and development.
* Confidential health and well-being support through our Employee Assistance Program.
We encourage you to apply if you are a motivated and organised individual with a passion for technology and customer service. Please submit your application with your resume and cover letter outlining your relevant experience and qualifications.