A leading Australian insurance provider is seeking a Senior Service Desk Analyst in Melbourne. This role is integral in offering Tier 2 support while enhancing service delivery practices. Candidates should have proven experience in IT support, strong ITIL knowledge, and communication skills. The role supports both in-house and remote staff, ensuring effective incident management and driving continuous improvement initiatives within the IT services. It comes with considerable employee benefits including a hybrid working model.#J-18808-Ljbffr