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Customer Service Representative – Comm Scope (Sydney)
Posted today
Job Type: Permanent
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney, Australia. The CSR is responsible for cultivating customer relationships for current/potential customers by utilizing in-depth knowledge of Comm Scope products, capabilities, as well as CRM processes and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price responses, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
Responsibilities
Pre-order: prepare sales quotations using SAP system and/or pricing tool, perform lead-time checks, and liaise with other functional teams to respond to customer enquiries.
Work closely with Customers and Sales Team to understand products and services to meet customer needs.
Collaborate with Materials Management/Operations to anticipate projects, completion timetables, and scheduling issues.
Order Management: process purchase orders, sample/return requests, and manage through shipment (Order entry, Acknowledgement, Confirmations, Change notifications, etc.).
Identify shipments that risk missing lead times and expedite proactively with Planners.
Monitor shipment schedules to ensure timely delivery per incoterms; schedule regular calls with customers to review open backlog and resolve issues.
Process rebates and stock returns as approved by Product Line Management.
Support quality and warranty processes as required.
Participate in ongoing product, process, systems and business skills training; provide back-up support to peers.
Develop and maintain constructive relationships with customers, prospects, colleagues and supervisors.
Qualifications
Diploma/Degree in Business or related discipline with at least 3 years' experience in Customer Service or Order Fulfilment.
Knowledge or experience with SAP is preferred.
Excellent communication skills and telephone etiquette.
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to a fast-paced and dynamic environment.
What happens after you apply
Learn how to prepare for the next steps in our hiring process by visiting the company website. Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you require accommodation during the application or interview process, please contact us to submit your request. You can learn more about Comm Scope's accommodation process and EEO policy on the company site.
Customer Service Representative - Drive
Posted 1 day ago
This is a Customer Service Representative - Drive role with Nine, based in McMahons Point, NSW, AU
Company: Nine
Role Seniority
– graduate, junior
Customer Service Representative – Drive at Nine
This role supports Drive's automotive marketplace and dealer network, providing timely interactions and proactive support to dealers to meet sales goals.
Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and follow-up surveys.
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
Efficiently resolve issues by identifying and escalating problems to reduce repeat contacts.
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.
Qualifications
1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
Strong communication skills with a customer-first approach.
Proficiency in CRM platforms like Salesforce.
Ability to analyze data to support client goals.
Excellent organisational skills and the ability to multitask effectively.
Comfort working independently and with cross-functional teams.
Additional information
Nine is Australia's largest locally owned media company. Working at Nine provides a range of experiences and opportunities across our brands.
More about Nine and the Drive department: flexible work options vary by role and team, including flexible hours, hybrid work, or part-time arrangements. We welcome discussing flexibility needs during the hiring process with Talent Acquisition.
Our Commitment to Diversity and Inclusion: We're committed to a safe, respectful and inclusive workplace. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and all backgrounds. If you require adjustments during the recruitment process, please advise us when you apply.
Work rights: You must have the right to lawfully work and live in Australia to apply.
Customer Service Representative - Patient Support – Admission
Casual Position | 3-Month Contract | In-Office
The Role
Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions about upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details: 3-month initial contract with potential for extension. In-office position.
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