The Role
The duties of this role include working within a small team to assist the ADF community to manage military requirements of service by using well-developed micro-counselling and helping skills to:
* Fielding phone and email enquiries in relation to military life.
* Providing proactive reach out as necessary.
* Conducting assessments, developing collaborative plans and providing information about other professional services that may assist
* Making referrals to appropriate Defence, Department of Veteran Affairs (DVA) and community services.
* Writing reports for Command to assist in their decision-making.
About our Team
Work in a place where you are a valuable member of the team Defence Member and Family Support (DMFS) Branch is a diverse and inclusive workplace which offers a broad range of programs and services to help Commanders, Australian Defence Force members and their families manage the military lifestyle. DMFS supports Defence families' self-reliance and capacity to engage with community agencies.
The Defence Member and Family Helpline provides DMFS's 24/7 response and aims to promote active coping and family readiness and support to all three services – Navy, Army and Air Force. Helpline employees work in a self-managing team that is adaptable and responsive to the organisation's changing needs, tasks and directions.
We offer a competitive remuneration package as well as a 24/7 rotating shift work roster and associated allowances. You will enjoy job security, access to personal and annual leave entitlements. Join our knowledgeable, high-achieving, experienced and fun team
Our Ideal Candidate
We are seeking passionate and skilled professionals who possess tertiary level qualifications in human services (e.g. social work, psychology, counselling). You will have demonstrated experience working with clients to undertake assessments, implement crisis intervention strategies if necessary, problem solve and develop plans to attain agreed goals. Your previous experience as human services practitioner included employing best practice brief interventions and case management processes in your practice.
Our ideal candidate for this role will:
* Utilise professional judgement in support of individuals needs and work from a customer centred framework.
* Have well developed counselling skills including client engagement, crisis intervention, assessment with the use of empathy, and develop a collaborative plan.
* Be available to work on a roster system of different shifts over 7 days. The overnight shift is managed through a restricted telephone duty system.
Application Closing Date: Monday 22 December 2025.
For further information please review the job information pack, reference DPG/09002/25 on