Job Description:
Nurturing talent and fostering growth, claims lodgement offers a platform for ongoing success.
Exceptional individuals help shape a trailblazing future.
Empathetic frontline support is provided to clients during critical moments.
This role requires dedication to providing comfort and assistance.
* Be the first point of contact for customers after an insured event.
* Assist customers during crucial moments by initiating their claims process.
* Find win-win solutions for both clients and service providers, troubleshooting any issues.
* Act as a direct link between customers and service providers, ensuring seamless communication.
* Create a positive and memorable claims experience using customer service skills.
Requirements:
* A strong background in customer service and desire to assist in need.
* Excellent communication skills to engage with customers and service providers.
* Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions.
* Quick thinking and adaptability to thrive in a fast-paced environment.
* Empathy and patience to provide emotional support and guidance.
What We Offer:
* 22 Days Annual Leave, plus Volunteer leave and Annual Salary Reviews.
* Career progression opportunities - we promote from within.
* Induction training and ongoing career development.
* Ongoing benefits including free bike usage, fitness classes, and more.