Food & beverage supervisor

Reliably Different - Welcome to vocoTM, IHG's upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Join our expanding team!

Full Time Food and Beverage Supervisor to support our team by leading the front line of operations for our multiple outlets and banquets department. The right person is committed to embrace, embody and impart the voco guest service standards that are unique and bring the reliably different brand to life.

• Supervise Food & Beverage attendants and Team Leaders, ensuring that they maintain Hotel standards and abide by company standards across the casual dining, A la Carte dining, banquets and buffet breakfast experiences.
• Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.
• Carry out duties in an efficient and professional manner to achieve the highest possible guest and staff satisfaction and meet financial targets.
• Promote the desired work culture and brand ethos amidst the voco tenets of being unstuffy, thoughtful and charming service.
• Strive for constant improvements and take responsibility for achieving business results, persisting despite obstacles by maintaining current training procedures and operating standards whilst excelling in conducting on‐job training and orientation of new staff.
• Create a positive hotel image by building and maintaining relationships with all internal customers and guests, anticipating and addressing their needs to exceed expectations.

• Previous experience in the hospitality industry, particularly team leader or supervisory experience in your most recent roles.
• Effortless ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Hold a Responsible Service of Alcohol certificate. A Responsible Conduct of Gambling certificate will also be highly regarded.

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always‐popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

Visit www.careers.ihg.com to find out more about us. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.