We have an exciting senior leadership opportunity available for an experienced Guest Services Manager to join our Coppabella Village in the Bowen Basin, Queensland.
This is a critical leadership role responsible for overseeing all guest services operations at one of our largest villages, accommodating approximately 3,200 rooms. You will lead, coach and develop a high-performing Guest Services team while ensuring seamless accommodation operations, exceptional customer service and strong stakeholder engagement.
Key Responsibilities
* Lead, supervise and develop the Guest Services team across a large-scale remote village
* Oversee accommodation bookings, room allocations and occupancy management
* Manage check-ins, check-outs and high-volume administrative processes
* Prepare operational and performance reports
* Drive training, compliance and service excellence standards
* Build and maintain strong client and stakeholder relationships
* Support continuous improvement initiatives across guest services operations
What's on Offer
* Full-time permanent employment with rotating rosters (5:2 or 14:7 – varies by village)
* Equalised fortnightly pay plus super
* Food and accommodation provided on site
* Local allowances for employees living off-site locally
* Access to Civeo Hive employee benefits platform with discounts across major retailers
* On-site facilities including gyms, pools and recreation hubs (site dependent)
* Wellbeing and employee support programs including and Health & Lifestyle Coordinators
* Ongoing learning and development opportunities, including nationally recognised qualifications
* Annual staff retention incentive bonuses
* Employee referral bonus program
About You
You will be a confident and capable leader with experience managing teams in fast-paced, high-volume environments. You thrive in remote or operational settings and are passionate about people leadership and service excellence.
To be successful, you will have:
* Proven supervisory or management experience in accommodation, hospitality or similar environments
* Experience using accommodation management systems (RMS9 highly regarded)
* Strong organisational and administrative skills
* Ability to perform under pressure in high-volume operations
* Excellent communication and customer service skills
* A genuine passion for coaching, mentoring and developing teams
* Flexibility to work day and/or night shifts as required
* Remote or village-based work experience (highly regarded)
* Cash handling experience
* Unrestricted Australian working rights
Pre‐Employment Requirements
* Ability to pass a pre-employment medical including drug and alcohol screening
* Current National Police Clearance (or willingness to obtain one)
About Us
Civeo Australia provides workforce accommodation services across Australia, owning and operating villages in remote regions of QLD, NSW, WA and SA. With over 40 years of global experience, we support thousands of people who live and work away from home.
We are proud to foster inclusive workplaces and strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
Stay Well. Work Well.