Join to apply for the Data Center IT Support Engineer role at Amazon Web Services (AWS)
Description
Are you excited about server and networking technology and want to work in the world's largest Data Centers?
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This is a unique opportunity to join AWS as a Data Centre Technician in Melbourne. You will become the senior resolver for your support team and able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be the primary escalation point for junior staff. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.
Key Job Responsibilities
- Maintain a high level of system (Server/Network) reliability by prioritizing and resolving trouble tickets efficiently
- Share knowledge and help educate less technical staff on the best practices in Data Center Operations
- Be a technical escalation point for other team members
- Participate in and deliver on high impact projects
- Contribute to, and improve on operational efficiency
Additional Role Requirements
- This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely
- 24/7 shift coverage is required and includes 12 hour rotating shifts. This may change based on the future needs of the business
- Due to the location of our sites, candidates should possess a valid driver's license and their own vehicle.
Basic Qualifications
- 3+ years of server hardware management, network management and troubleshooting experience
- Experience with Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
- Experience with storage subsystems
- Linux administration knowledge and experience.
Preferred Qualifications
- Associate's degree or higher in an IT-related field with applicable certifications or/and equivalent professional or military experience
- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
- Networking experience with CCNA and/or Network+ certifications
AWS is an equal chance employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information.
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
#J-18808-Ljbffr
📌 Data Center IT Support Engineer
🏢 Amazon Web Services (AWS)
📍 Melbourne