Customer care consultant (nambour)

Customer Care Consultant

Bring your customer service expertise, empathy and professionalism-delivering care that's both thoughtful and detail-driven.

Permanent Full-time.

Application close: Wednesday, 6 August 2025 11:59pm AEST.

Base Salary: $79,000 – $85,000. Total Remuneration Package: $89,000 – $96,000.

Location: Nambour.

Join our Cemetery Services team within the Customer Response branch, where you'll support families with empathy and precision—navigating sensitive moments with care, clarity, and professional boundaries. This role involves managing multiple tasks with daily competing priorities, while liaising with funeral directors, stonemasons, and other stakeholders to coordinate burial and ash interment services. Your ability to remain composed, detail‐focused, and respectful will be key to delivering high‐quality, personalised service.

• Liaise with funeral directors, stonemasons, suppliers, and internal teams to deliver seamless service.
• Liaise with suppliers, manage inventory, and maintain accurate records.
• Coordinate and guide customers through memorial design and installation.

You're a compassionate and detail‐oriented professional who thrives in customer‐facing roles, especially those requiring empathy and emotional resilience. Your ability to support families during challenging times is matched by your commitment to delivering respectful, professional and personalised service. Experience in end‐of‐life services or memorial design is highly desirable. If you value meaningful work and enjoy being part of a supportive team, this role offers a unique opportunity to make a lasting impact.

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy benefits and working styles to suit you:

• Wellbeing: discounted health‐related memberships, fitness passport, employee assistance program and development opportunities.
• Flexibility: 9‐day fortnight and hybrid WFH model.
• Extras: salary packaging options on novated leases, superannuation, smartphones and devices.