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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Purpose Of Role
With a new global owner and CEO at the helm, exciting transformations are underway at The Body Shop! We're ready to revitalize our iconic products and unleash innovative ideas that have yet to be imagined, ensuring we’re back to our very best.
In Australia, The Body Shop’s undergoing a transformation as we decentralise from our legacy global platforms to a locally managed platforms unleash our full potential. This includes (but not limited to) migrating our ERP from SAP S/4HANA to Microsoft Dynamics 365 Business Central, Migrating to Employment Hero for our Employment Operating System and to Shopify for our ecommerce platform and POS for our retail stores.
Reporting to the Head of Operations (Supply Chain & IT), we are seeking an experienced and hands-on IT Manager that will be responsible for the strategic delivery and ongoing support of technology solutions across The Body Shop Australia’s omni-channel operations. This includes oversight of core infrastructure, ERP systems, and retail technology to ensure secure, reliable, and high-performing systems across stores, head office, and e-commerce. With strong communication skills, technical expertise, and project leadership experience, you will act as a key technology partner to the business—driving initiatives that support operational excellence, innovation, and strategic growth.
Key Responsibilities
Strategic & Stakeholder Management
* Act as the primary IT contact for Finance, Supply Chain, Retail, and Marketing teams.
* Translate business needs into practical, value-driven technology solutions.
* Develop and implement local IT roadmaps aligned with strategic priorities.
* Build strong relationships with internal stakeholders and external vendors.
Project Delivery
* Lead IT projects such as ERP upgrades (Microsoft Dynamics 365), network rollouts, and infrastructure enhancements.
* Manage full project lifecycles, ensuring delivery on time, within scope, and with minimal disruption.
Infrastructure & Retail Technology
* Oversee reliable IT infrastructure for head office and retail locations.
* Manage systems including Microsoft Server, Active Directory, M365, and MS Exchange.
* Support network performance including NBN, SD-WAN, VPN, and wireless across all sites.
Support & Operations
* Provide second-level support and resolve infrastructure-related issues.
* Maintain IT security, patching, backup, and disaster recovery protocols.
* Ensure compliance with IT governance, privacy, and data protection policies.
Documentation & Improvement
* Maintain accurate system documentation and support change initiatives.
* Continuously improve IT processes and service delivery performance.
Key Relationships
* Internal: General Manager, Leadership Team, Business Unit Leaders, Store Operations
* External: Global IT Service Desk, ERP Providers, Local and Global Infrastructure Vendors
Qualifications & Experience
* Degree in Computer Science, Information Systems, or related field.
* 5+ years in IT leadership within a Retail multi-site or omni-channel environment.
* Strong knowledge of IT infrastructure (Microsoft Server, Active Directory, M365, MS Exchange).
* Experience with ERP systems, preferably Microsoft Dynamics 365.
* Familiarity with NBN, SD-WAN, VPNs, and retail network environments.
* Knowledge of IT security, compliance, and disaster recovery protocols.
* Proven ability to lead cross-functional projects and manage third-party vendors.
* Strong communicator with the ability to convey technical topics to non-technical audiences.
* Collaborative and commercially minded, with effective stakeholder management skills.
* Results-driven, organised, and adaptable to change.
* Highly service-oriented with a focus on delivering excellent internal customer experiences.
What's On Offer
* Base salary + super + bonus potential
* Hybrid working: 3 days working from our Australian Support Office at Chadstone Shopping Centre on Monday, Tuesday and Thursdays with remaining days WFH
At The Body Shop Australia, we’re more than a beauty brand — we’re a purpose-led business committed to ethical beauty and positive change. As IT Manager, you’ll play a key role in supporting our teams, powering our retail footprint, and delivering technology that enhances customer experiences and drives business success.
Note to agencies: The Body Shop does not accept any unsolicited calls or resumes from head hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the The Body Shop careers portal, nor to any The Body Shop personnel. The Body Shop will not pay any fees relating to unsolicited resumes.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Retail
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