About Us
We are a leading experiential tourism business based in the heart of the Great Barrier Reef. Our operations provide close encounters with stunning beaches and islands.
We operate a range of vessels offering tour services, including sailing catamarans and other high-quality boats. Our team is friendly, experienced, and dedicated to making every day special.
About the Role
We seek an enthusiastic reservations consultant to join our team. This permanent full-time position is located at the picturesque Port of Airlie.
As the primary point of contact for our valued customers, you will play a crucial role in helping them discover and book their dream experiences.
Your key responsibilities will include:
* Staying up to date with all things related to our products, timetables, and promotions
* Managing bookings from various sources using Custom Linc
* Processing payment bookings and finalising end-of-day cash-ups accurately
* Checking and finalising QA bookings while applying relevant promotions
* Coordinating bookings with third-party providers with precision
* Keeping up to date with our Reservations Policies and Procedures
* Collecting and providing catering information
* Providing great service in the Retail Store and upselling merchandise
* Preparing necessary paperwork and manifests for the next day's operations
* Responding to guest feedback in a friendly manner, following our Policies & Procedures
About You
You are a motivated individual with a strong focus on customer service and sales. You genuinely enjoy your work and strive to create memorable experiences for our customers.
To be successful in this role, you will have:
* Exceptional Customer Service Skills
* Confidence with technology and communication devices
* Excellent Communication skills
* Multitasking abilities
* A positive attitude and collaborative approach
* Strong attention to detail
Requirements
To apply for this role, you will need:
* Minimum 1 year's experience in customer service/sales
* Certificate II in Tourism or Business Administration (desired)
* Driver's License (desired)
* Familiarity with CustomLinc or similar reservation platform (desired)
Benefits
As a member of our team, you will enjoy:
* Discounts on travel and experiences
* An attractive salary and positive work environment
* Study Assistance Policy
* Opportunities for career progression and development
* Employee Referral Policy
* Paid Parental Leave program
* Purchased Leave policy
* Private Health discounts
* Employee Assistance Program
* Discounts on merchandise and retail items
* Free public transport
* Salary sacrifice remote area benefits