We are seeking a confident and experienced Guest Service Agent (GSA) to join the team at Garden City Hotel, BW Signature Collection. This position is available on either a part-time or casual basis, offering flexibility to suit your lifestyle.
Conveniently located in Narrabundah Canberra, our hotel welcomes a diverse mix of business and leisure travellers. You will join our Front Office team and help deliver the effortless guest experiences we are known for.
Key Responsibilities:
* Greet and welcome guests in a friendly and professional manner
* Manage check-ins, check-outs, and reservations
* Handle guest enquiries, requests, and complaints promptly
* Process payments and maintain accurate guest accounts
* Coordinate with housekeeping and maintenance teams to ensure room readiness
* Maintain a clean and organised front desk area
* Assist with general administrative duties as required
About You:
* Minimum 1-2 years previous experience in a hotel reception or customer service role preferred
* Strong communication and interpersonal skills
* High level of organisation and attention to detail
* Ability to multitask and remain calm under pressure
* Flexible availability across a 7-day roster, including weekends, evenings, and public holidays
* Must be available to work mixed day and evening shifts
* Experience with hotel PMS systems (e.g. RMS, Opera, or similar)
If you're passionate about hospitality and enjoy creating positive guest experiences, we'd love to hear from you. If you have any questions, please email: *******@gardencitycanberra.com.au