O'Brien Electrical & Plumbing Rowville
O'Brien Electrical and Plumbing Rowville is looking for a customer focused Scheduling Coordinator. In this role, you'll be the primary connection between our customers, field teams, and internal stakeholders — ensuring every appointment is handled with care, clarity, and professionalism.
This is a role for someone who enjoys working with people just as much as solving logistical puzzles — balancing operational needs while keeping the customer experience front and center.
Key Responsibilities
* Serve as a key point of contact for customers, providing friendly, timely, and professional communication regarding scheduling and changes.
* Coordinate and manage daily job schedules across teams to ensure efficient coverage and on-time service.
* Proactively monitor upcoming appointments and anticipate scheduling conflicts or service disruptions.
* Handle last-minute changes (reschedules, cancellations, urgent requests, staff absences) with calm, solution-oriented service.
* Communicate clearly with customers, field staff, and management to set expectations and keep everyone aligned.
* Maintain accurate, up-to-date scheduling systems to ensure real-time visibility and reliability.
* Identify recurring scheduling issues or customer pain points and recommend process improvements.
* Collaborate with operations, HR, and project teams to align staffing capacity with customer needs.
* Prepare daily or weekly scheduling updates and flag potential service risks to leadership.
What We're Looking For
* Proven experience in scheduling or coordination roles.
* Strong customer service mindset with excellent communication skills.
* Ability to stay organized and composed in a fast-paced, changing environment.
* Problem-solver who takes initiative and follows through.
* Comfortable balancing multiple priorities while maintaining attention to detail.
What We Offer
* A fast-paced, people-focused role where your impact is visible every day.
* Autonomy to take ownership of scheduling and customer communication.
* Supportive team culture with opportunities for growth.
* Competitive salary and benefits.
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