Job Role Overview
This role involves considerable interaction with internal and external stakeholders, requiring the ability to communicate effectively and provide advice on a range of matters.
* Coordinating complaints received by the Agency, including assessing, recording, and referring as required.
* Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
* Elevating complaints in accordance with established Agency complaint handling processes.
* Maintaining accurate and current team records through contributing to record keeping activities.
* Coordinating correspondence, briefing, and reporting functions for the branch as needed.
About You
This position requires exceptional organizational and time management skills, excellent written and verbal communication skills, and the ability to build productive working relationships with key stakeholders.