Join the Cartel!
At Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast‐growing brand that plans to expand to 60+ clubs by 2030. Our state‐of‐the‐art facilities include cycle studios, reformer Pilates, cafés, crèches, and saunas, creating a feel‐good environment that motivates, challenges, and inspires.
The Role
In this highly important position you will be the first face our members see when they enter the club. Whatever a potential or existing member needs, you will assist them with heartfelt professional service, ensuring that every person who walks through the doors has an electric experience with every interaction. This diverse role includes greeting members personally, answering phones, making protein shakes, and selling our retail products on the shelves.
Key Responsibilities
* Greet everyone and serve customers at both the front desk and café.
* Answer calls, handle inquiries and complaints, and direct members to relevant managers if necessary.
* Utilise the computer and various software systems to look up member details, create access key tags, process purchases, and assist members with booking classes.
* Assist parents with booking their children into Kid's Cartel when needed.
* Learn about our supplement and apparel range to execute sales to members.
* Perform café duties, including operating a coffee machine and making protein shakes.
* Maintain venue cleanliness, ensuring the reception/café area remains neat and tidy, supplement shelves are stocked, and apparel is displayed precisely.
* Perform opening and closing duties in a timely manner.
* Follow directions, prioritise, and complete tasks promptly.
* Perform other related duties as assigned.
What You'll Need To Succeed
* Previous customer service experience with excellent communication skills.
* A "can do" attitude with a thirst for learning and ambition for growth.
* A passion for health and fitness and an eagerness to work in the industry.
* Reliability, proactivity, punctuality, professionalism, and a well‐presented appearance.
* A strong work ethic.
* Initiative, high motivation, adaptability, and the ability to multitask as a team player.
* Computer literacy and willingness to learn new systems.
* Communicate and uphold the company's policies and procedures with customers and staff.
* Hold a current First Aid and CPR certificate (or be willing to obtain one).
* Flexibility to work hours suitable for the operations of a gym (shift schedules provided in advance).
* Australian working rights.
What We'll Offer You In Return
* A thriving culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
* Career growth: Opportunities for training, development, and advancement through our Future Leaders program.
* Perks:
o FREE gym membership at all Fitness Cartel locations.
o Discounts on supplements, apparel, and café products.
o Discounted access to Merse Wellness Spas.
o Work in state‐of‐the‐art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
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