KPJ Technical Services Pty Ltd – Milsons Point NSW
We're seeking a talented Level 2 Service Desk Engineer to join our dynamic team at KPJ Technical Services Pty Ltd.
In this full-time role, you'll be responsible for providing exceptional remote IT support and troubleshooting to our valued Healthcare clients.
We are located in the Milsons Point, NSW area.
With a strong focus on customer satisfaction, you'll be the go-to expert for our clients, ensuring their technology needs are met with efficiency and expertise.
What you'll be doing
Provide advanced-level technical support and problem-solving for a variety of IT systems and applications in healthcare
Diagnose and resolve complex hardware and software issues, escalating to higher-level support as needed
Assist with the implementation and configuration of new IT systems and technologies
Maintain and update IT documentation, knowledge base articles, and training materials
Collaborate with cross-functional teams to ensure seamless service delivery
Proactively monitor systems and identify potential issues to prevent disruptions
Provide on-site and remote support as required
What we're looking for
Minimum 2-3 years of experience in a Level 2 or higher IT support role
Strong technical skills and expertise in troubleshooting and resolving a wide range of IT issues
Excellent communication and customer service skills, with the ability to explain complex technical concepts in a clear and concise manner
Proficient in Windows, Servers, Citrix, as well as common business applications and software
Familiarity with ticketing systems, remote support tools, and IT asset management
Problem-solving and analytical skills to identify and address the root cause of issues
Ability to work independently and as part of a team
Motivated and proactive with a keen interest in emerging technologies
What we offer
Comprehensive training and development programs
Flexible work arrangements
Team-building events and social activities
About us
KPJ Technical Services Pty Ltd is a boutique provider of IT solutions and services to the healthcare sector.
With a focus on delivering exceptional customer service and innovative technology, we've built a reputation for excellence in the Information & Communication Technology industry.
Join our team and be a part of our continued growth and success.
Apply now to become our next Level 2 Service Desk Engineer
Applicants must be eligible to work in Australia.
Please only apply if you have the required technical experience and right to work in Australia.
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