A finance provider seeks a collections specialist to assist vulnerable customers experiencing financial hardship.
Main Responsibilities:
* Handle customer enquiries and flexible payment plan applications.
* Conduct phone calls to manage arrears accounts and resolve them promptly.
* Prepare customer communications and maintain reporting registers.
* Foster a customer-centric team culture.
* Resolve customer disputes and complaints.
Required Experience:
* 5+ years of experience in mortgage and/or auto collections.
* Demonstrated experience in late-stage collections and litigation handling.
This role offers the opportunity to work with a diverse group of people, develop strong relationships with colleagues and contribute to the growth of a dynamic organization. If you are passionate about delivering exceptional results and making a positive impact, this is an excellent chance to excel in your career as a Collections Specialist.
Key Qualifications:
* Mortgage and/or auto collections experience
* Late-stage collections and litigation handling expertise
About This Role:
This position requires strong communication and problem-solving skills, with the ability to navigate complex situations and find effective solutions. You will work closely with the team to drive business growth, build trust with customers and foster a positive company culture. If you have a proven track record in collections and a passion for excellence, we encourage you to apply for this challenging and rewarding role.