Leading Hospitality Team Member
The role of the Assistant Venue Manager is a key position in the success of our restaurant. As a leader, you will drive a high-performing team culture, ensuring excellence across service, safety, and efficiency. Your responsibilities will include supporting the Venue Manager in all facets of daily operations, leading, mentoring, and training team members to deliver a consistent and high-standard customer experience. Additionally, you will monitor and manage inventory, ordering, and stock control, ensure compliance with food safety, OH&S, and regulatory standards, implement local marketing initiatives, and handle escalated customer feedback professionally.
In this role, you will have the opportunity to develop your leadership skills and contribute to the growth and success of our business. If you are a motivated and experienced hospitality professional looking to further your career, we encourage you to apply.
This is an exceptional opportunity for someone who is passionate about delivering exceptional customer service, managing teams, and driving business results. If you have a strong understanding of hospitality operations, excellent communication and multitasking skills, and a customer-first mindset, we would like to hear from you.
Burger Urge Mackay is committed to providing a dynamic and supportive work environment that values talent and internal promotion. We offer competitive benefits and a generous staff discount across all locations. For candidates already in Australia with valid working rights, sponsorship opportunities may be available upon successful completion of the probation period.
We are seeking a driven, experienced, and hands-on Assistant Venue Manager to join our team. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to apply.
To be successful in this role, you will need to have at least 2 years' experience in a supervisory or management role in hospitality or QSR, proven leadership capabilities, a strong understanding of hospitality operations, and exceptional communication and multitasking skills. You will also need to be available for a flexible roster, including evenings and weekends.
If you have the skills, experience, and passion for delivering exceptional customer service and managing teams, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Support the Venue Manager in all facets of daily operations
* Lead, mentor, and train team members to ensure a consistent and high-standard customer experience
* Monitor and manage inventory, ordering, and stock control
* Ensure compliance with all food safety, OH&S, and regulatory standards
* Implement and support local marketing initiatives and promotional strategies
* Handle escalated customer feedback with professionalism and efficiency
* Manage shift scheduling and labour effectiveness