Job Description:
The Boutique Operations Executive plays a pivotal role in ensuring the seamless coordination of in-store operations and sales activities. This position requires exceptional organizational and multitasking abilities, as well as proficiency in MS Office and retail software.
**Key Responsibilities:**
Supply Chain / Logistics:
• Ensure timely and accurate updates to monthly forecasts for pick-up, walk-in, and stock replenishment
• Responsible for inventory control, conducting stock takes, and following up on shipments, transfers, and consignments
• Order accessories and POS materials as needed
• Maintain waiting/deposit lists and support sales staff with proper customer order management
Planning & Analysis:
• Monitor weekly and monthly forecasts
• Maintain high-quality daily clientele books
• Support monthly store meetings and provide reports
• Validate monthly commission reports
• Follow up on staff KPIs and incentive results
• Review rosters, leave, and overtime records
• Ensure compliance and audit collaboration with office teams
• Verify and follow up on customer payments and VAT-off sales
• Handle store vendor management and payment
• Manage store petty cash and T&E spending
• Manage after-sale services from reception to delivery, handling customer inquiries
• Order store supplies and stationery as required
Marketing Activation:
• Maintain event client lists by collaborating with office teams
• Support carnet/stock management during events and ICM registration
• Ensure timely and accurate reporting on leads/sales after events
• Order and track customer gifts
**Job Requirements:**
An ideal candidate should possess:
1. A diploma or degree in Business Administration, Retail Management, or a related field
2. At least three years of experience in a similar role, preferably in luxury retail or boutique operations
3. Familiarity with inventory management systems and customer relationship management (CRM) software
4. Excellent organizational and multitasking abilities
5. Proficiency in MS Office (Word, Excel, PowerPoint) and retail software
6. Strong attention to detail and problem-solving skills
7. Exceptional communication and interpersonal skills