Hotel Operations Manager Position
The primary objective of this role is to oversee and manage the daily operations of a hotel, ensuring that guests receive exceptional service, staff are productive, and financial targets are met.
Duties Include:
* Front Office Management: Supervise reception, housekeeping, maintenance, and food & beverage services to ensure seamless guest experiences.
* Staff Development: Recruit, train, supervise, and schedule staff to optimize their performance and efficiency.
* Guest Relations: Handle guest inquiries, feedback, and complaints in a professional and courteous manner.
* Financial Management: Monitor budgets, control costs, and oversee accounts receivable/payable, payroll, and financial reporting to maintain fiscal discipline.
* Marketing Strategies: Plan and implement marketing initiatives to increase occupancy rates and revenue.
* Facility Maintenance: Ensure venue facilities are well-maintained and compliant with safety regulations.
As Hotel Operations Manager, you will be responsible for tracking occupancy rates, revenue, guest satisfaction, and staff performance. You will also prepare regular management reports, negotiate contracts, order supplies, and liaise with external vendors. Additionally, organizing events, conferences, or tournaments will be an integral part of your role.